Help
Payment passwords

App with passwords

You can get one-time passwords via the Yandex.Key or Google Authenticator app.

These apps are free. Each password is valid for 30 seconds. After a password expires, the app shows a new one. They also work offline.

Switching to passwords in the app

You can download the app to your phone or tablet:

  • Yandex.Key is available on iOS and Android,

  • Google Authenticator is available on iOS, Android, Windows Phone, and BlackBerry.

After that:

  1. Click "Add account" (or the plus icon) in the app.

  2. Click "Get QR code" on the YooMoney website.

  3. Scan this QR code in the app.

The app will start generating one-time passwords immediately afterwards.

If the QR code does not work, specify a secret key in the app manually: the key is hidden under the QR code on the YooMoney website.

  Get QR code

What to do if the phone with the app is lost

You will have to switch to text message codes. You won't be able to link the new app to the wallet: we've stopped supporting this type of passwords.

If you have emergency codes and you can receive text messages to the linked phone, new passwords can be set manually in the wallet settings.

In other cases, please contact us via the form (this might require filing an application on paper).

If you need help

Please contact us if your phone is lost or the app is not working correctly: